Privacy Policy

1. Introduction

Welcome to alwahid.net (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business services.

2. Information We Collect

Information You Provide:

When you interact with our WhatsApp Business account, we may collect:

• Your phone number
• Your name and profile information (as provided by WhatsApp)
• Messages and content you send to us
• Any information you voluntarily provide during our conversations

Automatically Collected Information:

• Message delivery and read receipts
• Timestamp of communications
• Technical data related to message delivery

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you information, updates, and notifications you request
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud and ensure security

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With Your Consent: When you explicitly agree to share your information.

Service Providers: We may share data with third-party service providers who assist us in operating our services (including Meta/WhatsApp for message delivery).

Legal Requirements: We may disclose information if required by law or in response to valid legal requests.

Business Transfers: In connection with any merger, sale of company assets, or acquisition.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Message history may be retained for customer service purposes and legal compliance.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Opt-out: Unsubscribe from communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information below.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws.

10. Third-Party Links

Our WhatsApp communications may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Website: alwahid.net
Email: aadilbaig4@gmail.com
Address: Office No: 2, 2nd floor Bank Islamic, Ghazi Chownk, College Road, Lahore

13. Meta/WhatsApp Specific Information

Our use of the WhatsApp Business Platform is subject to Meta’s terms and policies. WhatsApp’s end-to-end encryption means that we can only access the content of messages you send to us and that we send to you. Meta may collect certain information as described in their Privacy Policy available at https://www.whatsapp.com/legal/privacy-policy.